Refund Requests:

To initiate a refund, please contact us within 7 days of your purchase.

Eligibility:

• Refunds are available exclusively for in-house services.

• Customers must cover the return costs for any returnable outsourced items.

• If outsourced items cannot be returned to the third-party provider, a refund will not be issued.

• Refunds for "change of mind" will not be eligible for a full refund.

• Once a project is approved or printed, no refunds will be issued.
  

Design Time Deduction:

• Once a design project has commenced, a minimum charge of $150.00 for the first hour of design time will be deducted from the original total. This policy is strictly enforced.
  

Processing:

• Approved refunds will be processed within 5 business days after approval and will be credited back to the original payment method.
  

Contact:

• For any inquiries or further assistance, please contact us at sales@teencee.com.au.
  

By placing an order with TEENCEE GRAPHICS, you acknowledge and agree to this refund policy.

To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

Custom-made or personalized products are not eligible for returns, except in the case of manufacturing defects or damages.

Customers have 30 days from the date of delivery to initiate a return.

To initiate a return, customers must contact our customer support team via email sales@teencee.com.au or phone 02 4731 2011

Customers should provide the order number and a brief explanation of the reason for the return, plus images to support their return.

The customer is responsible for the shipping costs associated with the return, except in the case of manufacturing defects or damages. Teencee Graphics will provide a prepaid shipping label for eligible returns due to defects or damages.

Once the returned item is received and inspected, Teencee Graphics will notify the customer of the approval or rejection of the refund.

If approved, the refund will be processed using the original payment method within 5 business days. The refund will include the purchase price of the item, excluding original shipping charges. Refund Exceptions

Teencee Graphics reserves the right to refuse a refund if the returned item is not in its original condition or does not meet the return eligibility criteria.

In such cases, the customer will be notified and provided with the option to have the item returned at their expense.

Important: Please bear in mind that following the client's approval of the artwork, Teencee will not be able to provide refunds for customised graphics, jerseys, or other personalised items, unless the item is found to be damaged or defective. Re: Jersey Prints: It's crucial to highlight that Teencee will ensure the correct placement of all jersey logos according to the approved artwork proof. In the event that the client expresses dissatisfaction with logo placements after granting approval, the client will be responsible for covering any costs associated with reprints.

Teencee Graphics currently does not offer exchanges.

The following items are not eligible for return:

- Any custom made or personalised products (unless due to defects or damages)

- Gift cards

- Downloadable digital products

If an item arrives damaged or defective, customers must contact our customer support team within 7 days of receiving the order. Customers will be asked to provide photographic evidence of the damage or defect.

International customers are responsible for any customs duties, taxes, or fees incurred during the return shipping process.

Teencee Graphics reserves the right to modify or update this returns policy at any time.

Changes will be posted on our website, and all returns will be subject to the policy in effect at the time of the return request.