YOU ASKED, WE ANSWERED

I’ve placed an order from your website, will I receive an artwork proof? 

Only Full Graphic kits receive an artwork proof purely because this is the only product on our store that can have full alterations.

If you have made any other purchase online, you will not receive an artwork proof and your order will progress to production

 

My bike has a range of plastics from different models, can you still design for my bike? 

Absolutely! You will just need to let our team know what plastics you have for each area on the bike, it is best to call our office immediately after ordering online. If you fail to tell us that you have a Cycra Front Plate etc, you will be liable to pay for the new template reprint.  

 

I have my own business & personal logos, can I add these to my kit?  

Of course! Email any specific logos as a PDF File to sales@teencee.com.au

otherwise we have all common brand logos on file already.  

I want a Redbull kit! 

Sorry, there are a few logos we cannot reproduce due to strict licensing. 

The following logos we will not print: Redbull, KTM, WP, Husqvarna, Nike

 

I want to combine two designs from your website into one, is this possible? 

Yes! Please call our store or email to discuss. We are here to work with all your design ideas and create the kit that you desire. 

 

Can i call and approve my artwork?  

No, we require any approval to be in writing – email works best for us!  

 

When will I see an artwork proof for my full kit?  

Within 1-3 business days. Online orders are usually processed really quick.

If your order needs to meet a deadline, please let our staff know & we will do our best.  

I’ve purchased one of your online kits, but want you to apply it – is this possible?  

Yes, our team can apply your new Teencee graphics and also arrange a new plastics kit if requested.  

Full kit Application is $70.00 - Race Number application $40.00 - Call our store to arrange.  

I’ve purchased a kit from another company, would you apply it for me?

Unfortunately we do not offer application for a product that hasn't been supplied through our store.

The reason for this, we've seen other companies products & the material used is well below average, templates don't line up etc.

We basically don't want to be liable for if anything was to go wrong / peel off etc.

I’ve decided I want something different but have already sent my order, what do I do? 

Call our store immediately so we can confirm if your order has been printed or not. If it has been processed, you will be liable to cover any additional charges, if you choose to make amendments. If your order hasn’t been printed, we can discuss what else you have in mind.  

 

I have a bike that isn’t available on your site, can I still order? 

Please call our store & we will confirm if we have the templates for your specific bike. If we do, you can order over the phone. 

 

How long will your graphics last? 

Our graphics lifespan all depends on the application, general maintenance of the bike & the rider's aggression.

We have had customers who have confirmed our graphics have lasted for years!  

Our material does provide exceptional protection of the guards. Our product makes the perfect combination of flexibility & durability.

We digitally print then laminate over the top, so if the laminate was to wear, the print will still be visible.  

My graphics have worn in one area, can you reprint this piece? 

Of course. Just email our team and request what piece you require. Any reprints will be reproduced at a discounted price.  

I’m not sure if my template is accurate, can you help? 

For sure! We are here to ensure your graphics fit perfectly.

Please understand that some graphics do require some slight trimming, however if something doesn’t seem right, call our store immediately. 

How much is shipping and do you ship Worldwide? 

Free regular Shipping Australia wide 

Free Express Post on all orders over $150.00 - Australia Wide. 

In store pick up also available. 

We can post Worldwide upon request – Email our store for a quote. 

In store orders - Standard flat rate Postage & Handling fee $15.00

 

What is an “outline only” Jersey Print? 

This certain type of jersey print has the centre of the text cut out, which allows perfect ventilation for the aerated jerseys.

This type of Jersey design has become one of our most popular styles – but is only recommended for jerseys with a plain design on the back.  

Do you do Trade discounts? 

Of course we look after our Industry!

For prices, please contact our store. All Trade orders need to be made via the trade store email and paid from the Trade stores credit card.

I am interested in your Presentation Plates for my local MX club trophies, how do we go about it? 

This is where we work with your budget and create something unique for your club.

Email our team with your quantity, budget, size & designs in mind and we will get back to you within 24-48hours.

Will you sponsor me? 

Please email us your race resume/cover letter and we will consider you to join our team for the following year.

Our sponsorship deals are entitled for 1 year and will be revised yearly.

We don’t entirely rely on results for sponsorship deals – if you can show us what ways you can promote our business,

we will take you into consideration. 

 

If you apply my kit, can I wait at your store?  

You can, however we recommend grabbing a coffee over the road whilst we take our time with applying.

Application can take anywhere from 30 minutes - 1.5hrs.

Please make a booking for application, call our store.

 

I can’t make it to your store in time to collect, can you leave my order out the front of your store? 

We don’t recommend it, we have visitors all the time who would love to grab your new kit.

Let’s arrange to post!  

I want to come in and design my kit in store with you, is this ok? 

We don’t allow in store designing, purely because we could spend all day tweaking one design and ain’t no business got time for that... 

Email us all your ideas and we can throw it together in half the time. Feel like you can’t get your ideas over via email? Then give us a call 

 

I want to heat press my own jersey print on. 

Rad! Just be aware that a general iron at home won't be hot enough.

We highly recommend you get your jersey in the post to us and let us heat press professionally. 

Otherwise we can dispatch your print and you will need to source a store that has a commercial grade heat press 

(we can supply instructions but are not liable for any incorrect application if outsourced)  

 

I want a logo on the front of my jersey, but I can't see an option on your online store? 

That’s OK, email our store and we will assist. Jersey logos range from $7+, depending on size.  

 

Are you open on weekends? 

Absolutely!  8.30am-12pm on Saturday's. 

Unfortunately, we don’t do any on the spot application on Saturday’s - this is a day that we can pump out designs!

Sunday’s - closed.  

 

I want an exact reprint, how much will it cost? 

Exact reprint of your full kit: $199.00

Want to quickly change a few things? That bumps it up to custom design price, please understand.  

 

Can you supply clear laminate kits?  

Yes, Clear laminate cut to your bike template is available upon request. Prices vary depending on bike size. 

P: (02) 4731 2011   
E: sales@teencee.com.au   
 A:  2/61-63 Batt St, Jamisontown NSW 2750
H:  Monday - Friday: 8.30am - 5pm​ | Saturday: 8.30am - 12pm | ​Sunday: Gone Riding