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  • Refunds
    Refund Requests: To initiate a refund, please contact us within 7 days of your purchase. Eligibility: Refunds are available exclusively for in-house services. Customers must cover the return costs for any returnable outsourced items. If outsourced items cannot be returned to the third-party provider, a refund will not be issued. Refunds for "change of mind" will not be eligible for a full refund. Once a project is approved or printed, no refunds will be issued. Design Time Deduction: Once a design project has commenced, a minimum charge of $150.00 for the first hour of design time will be deducted from the original total. This policy is strictly enforced. Processing: Approved refunds will be processed within 3 business days after approval and will be credited back to the original payment method. Contact: For any inquiries or further assistance, please contact us at sales@teencee.com.au. By placing an order with TEENCEE GRAPHICS, you acknowledge and agree to this refund policy.
  • 1. Return Eligibility
    To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received. Custom-made or personalized products are not eligible for returns, except in the case of manufacturing defects or damages.
  • 2. Return Period
    Customers have 30 days from the date of delivery to initiate a return.
  • 3. How to Initiate a Return
    To initiate a return, customers must contact our customer support team via email sales@teencee.com.au or phone 02 4731 2011 Customers should provide the order number and a brief explanation of the reason for the return, plus images to support their return.
  • 4. Return Shipping
    The customer is responsible for the shipping costs associated with the return, except in the case of manufacturing defects or damages. Teencee Graphics will provide a prepaid shipping label for eligible returns due to defects or damages.
  • 5. Inspection and refunds for defected items
    Once the returned item is received and inspected, Teencee Graphics will notify the customer of the approval or rejection of the refund. If approved, the refund will be processed using the original payment method within 5 business days. The refund will include the purchase price of the item, excluding original shipping charges. Refund Exceptions Teencee Graphics reserves the right to refuse a refund if the returned item is not in its original condition or does not meet the return eligibility criteria. In such cases, the customer will be notified and provided with the option to have the item returned at their expense. Important: Please bear in mind that following the client's approval of the artwork, Teencee will not be able to provide refunds for customised graphics, jerseys, or other personalised items, unless the item is found to be damaged or defective. Re: Jersey Prints: It's crucial to highlight that Teencee will ensure the correct placement of all jersey logos according to the approved artwork proof. In the event that the client expresses dissatisfaction with logo placements after granting approval, the client will be responsible for covering any costs associated with reprints.
  • 6. Exchanges
    Teencee Graphics currently does not offer exchanges.
  • 7. Non-Returnable Items
    The following items are not eligible for return: - Any custom made or personalised products (unless due to defects or damages) - Gift cards - Downloadable digital products
  • 8. Damaged or Defective Items
    If an item arrives damaged or defective, customers must contact our customer support team within 7 days of receiving the order. Customers will be asked to provide photographic evidence of the damage or defect.
  • 9. International Returns
    International customers are responsible for any customs duties, taxes, or fees incurred during the return shipping process.
  • 10. Policy Changes
    Teencee Graphics reserves the right to modify or update this returns policy at any time. Changes will be posted on our website, and all returns will be subject to the policy in effect at the time of the return request.
  • Will i receieve an artwork proof before you print?
    Yes, if you've ordered a full custom kit (this is our only product online that allows full alterations) Then rest of our products progress straight into our design & print queue, then on their way to your hot little hands.
  • What is the timeframe to see my full kit artwork proof?
    Within 1-14 business days - time varies depending on peak seasons/sales/Christmas. Online orders are our quickest turn around. If your order needs to meet a deadline, please let our staff know & we will do our best.
  • My bike has a range of plastics from different models, can you still design for my bike?"
    Absolutely! You will just need to let our team know what plastics you have for each area on the bike, it is best to call our office immediately after ordering online. If you fail to tell us that you have a Cycra Front Plate etc, you will be liable to pay for the new template reprint.
  • I have my own business & personal logos, can I add these to my kit?"
    Of course! Email any specific logos as a PDF File to sales@teencee.com.au Otherwise, we have all common brand logos on file already. ​
  • What logos can’t you print?
    Redbull, KTM, WP, Husqvarna, Nike
  • I want to combine two designs from your website into one, is this possible?"
    Absolutely! Please call our store or email to discuss. We are here to work with all your design ideas and create the kit that you desire. ​
  • Can I call and approve my artwork?
    We require any approval to be in writing – email works best for us!
  • I want to come in and design my kit in store with you, is this ok?"
    Unfortunately we don’t offer in-house design appointments. We are confident that if you email us all your ideas, we can create something badass for you. Feel like you can’t get your ideas over via email? Give our team a call.
  • I want to mix and match my plastic colours, is this possible?"
    Yes! We stock a range of plastics & colour variations. Just let us know the colour combo you are thinking and we can get a quote over to you
  • Are there any additional costs if i want to keep tweaking my design before you print?
    Nope! We are here to work with you until you are completely pumped! We won't hit print until you say so.
  • I've got a mix of ideas for my new kit, do i email them to you?"
    Hell yeah. We love seeing your ideas & bringing them to life. The more pics for inspo, the better! Send them over & we will have a better understand your design style, then add our own spin to it.
  • Can i see a proof before i pay?
    Our creative design time unfortunately don't start designing until you've paid in full. But... we work with you until you are completly pumped. So we are 100% confident you will love the end result.
  • What is the difference between full custom & online store full kits?
    Online store - these kits are pre-designed, so the background stays the same. However you have the freedom to alter any logos + add in your name and race number. Full custom - Fill out a custom order form here & your graphics kit will be 100% unique. We will design to suit your plastic colours, completely starting from scratch with all the custom logos of your choice. These kits are usually one of a kind and take your moto next level.
  • I’ve decided I want something different but have already sent my order, what do I do?"
    Call our store immediately so we can confirm if your order has been processed/printed. If it has been processed, you will be liable to cover any additional charges if you wish to make amendments. If your order hasn’t been printed, we can of course discuss what else you have in mind.
  • I have a bike that isn’t available on your site, can I still order?"
    Please call our store & we will confirm if we have the templates for your specific bike. If we do, you can order over the phone.
  • Application / Step 1.
    FIRSTLY Inspect your plastics If they are scuffed/scratched, it may be worth looking at replacing them. We can supply new plastics if required.
  • Application / Step 2.
    PREPARATION IS KEY Use a heat gun to warm old graphics for easy removal. Clean the surface thoroughly with Isopropyl Alcohol. You do not want to leave any glue residue, oils or dirt. Clean hands are critical, oily fingers will reduce the ability of your graphics to adhere.
  • Application / Step 3.
    GO FOR IT! Before removing the backing paper, place the decal over the plastic to ensure you are aware of how to graphic will sit on the plastic. Make note of holes and align accordingly. Peel 20% of the backing paper back from one side & place the decal in position. Stick down the 20%. Pull the rest of the backing paper off, line up the graphics & run your thumb straight down the centre of the sticker. Pull both edges up (like a taco), then use a squeegee (or thumb) and rub down the sticker from the centre outwards. If you do get a bubble, pull the sticker up and go again - our air release material wont lose its adhesive if you pull the sticker up once or twice to ensure perfect placement. Use a heat gun for super curved surfaces & to help seal down the edges. (Do not overheat or your decal will stretch) If you get a bubble in the centre, use a pin to pop the air bubble and push the air out.
  • After care *The most important step
    1. Ensure that all edges of your graphics are sealed down prior to your first ride. 2. Inspect all graphics for 72 hours after installing, to ensure no graphics have lifted. 3. All graphics are to have no overhang. If so, trim as needed and ensure the decal is at least 4mm from the edge of the guard. *Teencee will not be held liable for replacements or a refund if the customer has chosen to install themselves
  • How much is shipping?
    WEBSITE ORDERS (Placed from www.teenceegraphics.com) Free regular shipping when you spend over $250.00 Standard Shipping: $15.00 10 - 15 Business Days (or sooner) Express Shipping: $18.00 5-10 Business Days (or sooner) Local Delivery: Flat rate: $20.00 Within a 4km radius from our HQ (5/20 Hickey's Lane, Penrith) In store collection: Available FOR ALL CUSTOM ORDERS Freight prices vary per order
  • How long will it take for my order to arrive?
    All orders take approximately 1-14 business days to arrive. If you have ordered a full custom kit online or in store, the dispatch time will be calculated from the date you've approved your artwork. Bare in mind, sales, peak season or festive seasons can delay your order. We are a small but mighty team, we appreciate your understanding if orders take longer then expected.
  • Can i pick up my order from your store?
    Absolutely! Our team will call you when you order is ready, feel free to drop by our store to collect.
  • What courier company do you use?
    We use a range! Aus post + various other courier services. Ensuring you get your order as quick as possible for a reasonable price.
  • I haven't received my order..
    Email or call us for an update of your order, anytime.
  • Do you provide tracking numbers?
    If you request a tracking number, we are more then happy to supply one. Just email our team to request your postage updates.
  • Can i arrange my own courier?
    Absolutely! Just let us know.
  • Can my friend collect my order for me?
    Sure, please notify our team prior to their arrival.
  • Tips & tricks
    Good work takes time, please be patient. Let the graphics adhere to the plastics for 24-48 hours before riding. Some kits will require trimming, trim decals so that there is no overhang. If something doesn’t seem right or the templates aren’t 100% - let us know before moving forward. We are here to help and make sure you are happy with our products.
  • Do you have a graphics application guide?
    See our application guide video here
  • Can you apply my Teencee kit?
    Reach out to our team to see our next available booking for application.
  • Will you apply a kit i've purchased elsewhere?
    We do take on certain installation projects - please phone our store to discuss your options and fees
  • I’m not sure if my graphics are the perfect fit, can you help?"
    For sure! If something doesn’t seem right, take some pictures and email it over to us. Once we see what you are referring to, we can let you know what we’d recommend.
  • I've stuffed up my application, where to from here?"
    We are here to help! Call our team and we can let you know what we'd reccommend.
  • I've half applied my kit, but i'm having trouble. Can you finish it for me?"
    Please call our team to confirm our next available application date for you. Price will vary pending how many decals you need applied.
  • How much does graphics application cost?
    Prices vary, please call our store 02 4731 2011
  • Can i drop my motorbike off to your store?
    It is our policy that we do not hold any motorbikes in our store throughout the day or night. Feel free to drop off all your plastics in a box.
  • Will you apply my new seat cover?
    Please call our store to make a booking. Prices vary
  • Seat cover, do i go over the original or remove it before applying my new cover?"
    Check out Strikeseats installation guide here
  • What do I use to wipe over the plastics prior to applying?
    Isopropyl Alcohol (can be purchased at Bunnings - here)
  • My template isn’t 100%?
    Let us know! We are here to help, if you don’t tell us, we will never know there’s a problem. Email over some pics of the error (sales@teencee.com.au) and we will be sure to work with you to ensure your order is perfect.
  • I want to apply my new graphics and ride my bike the same day...
    Stop right there! For maximum graphics life span, you need to let your graphics sit for 48hours before your first ride.This helps your new decals to properly adhere to the plastics.
  • What do I do for the next 48hours with my new graphics?
    Leave your plastics in a warm area, or sitting in the sun (this helps the decals adhere). Run your fingers around the edge of the decals to ensure all is sealed down 100%. If you get dirt under the decals, they will not stick down again. Always look over your graphics before your first ride. Any lifting requires trimming, grab a stanley knife and make sure the decal is not over hanging the plastics.
  • What do I clean my bike with?
    Any general cleaning detergent will do the trick, just don't pressure wash too close to the edges.
  • How long do my graphics last?
    Every rider is different as to how they grip their bike, take care of them and prevent them from deteriorating. Trim any areas that may have lifted. Tyre shine is great to wipe over any decals that have lost their shine.
  • I stuffed up my application, I need a piece reprinted.."
    Easy done, just shoot us an email with a note of what you need reprinted. Discounted charges apply for reprints. ​ We keep all your artwork on file, forever!
  • How does the jersey print process work?
    - Order your jersey design here - Post your jersey to our store / Or drop off (clearly labelled) - Our team will heat press - We will call you when it's ready for collection / or alternatively post back to you
  • I want to heat press my own jersey print on
    Rad! Just be aware that a general iron at home won't be hot enough. We highly recommend you get your jersey in the post to us and let us heat press professionally. Otherwise we can dispatch your print and you will need to source a store that has a commercial grade heat press (we can supply instructions but are not liable for any incorrect application if outsourced)
  • I want a logo on the front of my jersey, but I can't see an option on your online store?"
    That’s OK, email our store and we will assist. Jersey logos range from $7+, depending on size.
  • What is an “outline only” Jersey Print?
    This certain type of jersey print has the centre of the text cut out, which allows perfect ventilation for the aerated jerseys. This type of Jersey design has become one of our most popular styles – but is only recommended for jerseys with a plain design on the back.
  • Jersey Print care & washing instructions
    Wash - Wait 24 hours after the application before the first wash - Wash temp not to exceed 40 degrees celcius - Wash inside out Do not: - Iron - Tumble dry - Dry clean - Bleach or use aggressive chemical agents Store away from sunlight & dust, in a verticle position
  • I want the holographic / foil prints. How do i order?
    Email our team to enquire about our exclusive prints / sales@teencee.com.au Various foils available prices vary
  • My jersey print has become a little bit crinkled over time, what can i do?"
    Turn your jersey inside out & use a general household iron to iron out the crinkles
  • I want an exact reprint, how much will it cost?"
    Exact reprint of your full kit: $199.00 (no matter the bike size) Want to quickly change a few things? That bumps it up to custom design price, please request a new quote.
  • My graphics have worn in one area, can you reprint this piece?"
    Of course. Just email our team and request what piece you require. Any reprints will be reproduced at a discounted price. ​
  • Can you supply clear laminate kits?
    Yes, prices vary. Reach out to our team
  • How long will your graphics last?
    Our graphics lifespan all depends on the application, general maintenance of the bike & the rider's aggression. We have had customers who have confirmed our graphics have lasted for years! Our material does provide exceptional protection of the guards. Our product makes the perfect combination of flexibility & durability. We digitally print then laminate over the top, so if the laminate was to wear, the print will still be visible. ​
  • Do you do Trade discounts?
    Of course we look after our Industry! For prices, please contact our store. All Trade orders need to be made via the trade store email and paid from the Trade stores credit card.
  • Will you sponsor me?
    Please email us your race resume/cover letter and we will consider you to join our team for the following year. Our sponsorship deals are entitled for 1 year and will be revised yearly. We don’t entirely rely on results for sponsorship deals – if you can show us what ways you can promote our business, we will take you into consideration.
  • Are you open on weekends?
    Sorry, weekends we're going riding!
  • I am interested in your Presentation Plates for my local MX club trophies, how do we go about it?"
    This is where we work with your budget and create something unique for your club. Email our team with your quantity, budget, size & designs in mind and we will get back to you within 24-48hours. ​
  • Aesthetic Feature
    Our MX Graphics are designed as an aesthetic enhancement for your bike. The decision to purchase and install these graphics rests solely with the buyer.
  • Wear & Tear Disclaimer
    Once the Motox Graphics leave our store, Teencee Graphics relinquishes liability for any wear and tear experienced by the graphics. Every rider possesses varying capabilities and riding styles that can affect the graphics differently. Therefore, any wear, scuffing, or alteration of the graphics, regardless of the cause, whether due to regular use, individual riding techniques, or other unforeseen circumstances, is the sole responsibility of the purchaser. Moreover, in the event of a bike crash or any damage resulting from the purchaser's actions or external factors beyond Teencee Graphics' control, we are not liable to replace or repair the damaged graphics. This disclaimer encompasses all instances where damage occurs post-purchase, reaffirming that Teencee Graphics cannot be held accountable for any damage incurred to the Motox Graphics under any circumstances after they have left our store.
  • Rider Responsibility
    The purchaser assumes full responsibility for the maintenance and care of the purchased MX Graphics once they have left our store. Any scuffing, damage, or alterations that occur to the graphics during bike usage or any other circumstances are the sole responsibility of the purchaser. This responsibility extends to encompass any incidents or accidents that may occur while using the bike. In the event of a crash, impact, or any damage resulting from the rider's actions, including but not limited to negligence, misuse, or unforeseen accidents, Teencee Graphics cannot be held accountable for replacing or repairing the damaged graphics. It is crucial for the purchaser to recognize that any damage or changes to the graphics, regardless of the cause, will not warrant replacement or repair by Teencee Graphics. Therefore, we strongly advise riders to handle and use their bikes equipped with our graphics with utmost care and caution to avoid potential damage.
  • Voluntary Purchase
    At Teencee Graphics, we uphold the principle of voluntary purchase regarding our Motox Graphics. We do not enforce or impose the acquisition of these graphics on any individual. The decision to purchase and apply our graphics rests entirely with the rider. By understanding that the decision to invest in our Motox Graphics is a voluntary and independent choice, we aim to ensure that our customers are fully informed and willingly opt for our products based on their personal preferences and requirement
  • Customisation and Refunds
    Our MX Graphics are meticulously tailored and customised specifically for each individual buyer upon purchase. This personalised approach ensures that the graphics meet the unique preferences and specifications of the customer. Due to this customisation process, Teencee Graphics regrets to inform that we do not offer refunds or exchanges once the graphics have been produced or delivered. We encourage customers to review their orders carefully before finalising their purchase to ensure accuracy in design and specifications.
  • Limitation of Liability
    Teencee Graphics shall not be held liable for any damages, losses or liabilities arising from the purchase, installation or use of the Mx Graphics. This includes, but is not limited to, any indirect, incidental, special, or consequential damages, or damages for loss of profits, revenue, data, or use, incurred by the purchaser or any third party, whether in an action in contract, tort (including negligence), or otherwise, even if Teencee Graphics has been advised of the possibility of such damages.
  • Contact Us
    Should you have any inquiries, concerns, or require further clarification regarding these terms and conditions, please do not hesitate to contact our customer service team. You can reach us via email at sales@teencee.com.au or by phone at 02 4731 2011. We are committed to addressing any questions or issues promptly and providing assistance wherever possible.
  • Agreement
    By purchasing our MX Graphics, you explicitly acknowledge and agree to comply with these terms and conditions. Your purchase constitutes acceptance of these terms in their entirety. We advise all customers to review and understand these terms thoroughly before completing their purchase. These points aim to ensure clarity and transparency regarding our policies and obligations, as well as to maintain open lines of communication between Teencee Graphics and our valued customers.
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